FAQ
Returns and Exchanges
What is your return policy?
We accept unworn, unwashed items within 30 days of their received date. Pieces that have been tailored are not eligible for return. US exchanges and returns for store credit are free, or we can refund your original form of payment less a $5 return shipping fee which will be deducted from your refund.
For international returns, we will refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund (we do not currently offer exchanges for international orders).
To initiate a return or exchange please follow our returns link here.
Do you have a holiday-specific return policy?
Orders placed between November 19 - December 17 will be eligible for return or exchange within 60 days of purchase. “Final Sale” items are not eligible for return or exchange.
How do I submit a return within the US?
To return by mail:
- Click here to start your return.
- Fill out the Order Number and Zip Code fields.
- You can find your order number in your email confirmation. It will start with a 2, e.g., 256867.
- Select the item(s) you’d like to return and specify the return reason(s).
- Select your refund preference.
- Print out the label provided in your return confirmation email and send back your item(s) within 30 days.
Make sure to only use our pre-paid return labels so we can track your return. We are unable to refund lost returns using labels not provided by ADAY.
To return via drop off at a returns bar:
- Start your return or exchange online here to receive a QR code for a contact-free drop-off.
- Click here to find a location near you.
- No need to box your items :)
- Have your QR code handy when you arrive at a Happy Returns bar location.
Your refund (or store credit) will be processed immediately upon drop-off or once your return has been scanned in by the carrier. From there, it usually takes between 5-10 business days for your refund to post to your account depending on your bank.
Please note there will be a $5 restocking fee for all returns. Exchange requests will not be charged a restocking fee.
How do I submit a return internationally?
International returns can be made using our returns portal here.
For international returns, we will refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund.
Duties and taxes are non-refundable by ADAY. By contacting your local customs office, you may be able to get these refunded, however, we are unable to assist or guarantee this. Original shipping charges are not eligible for a refund.
Can I combine returns from more than one order?
Please contact us at hello@thisisaday.com with your order numbers, and the items you’d like to return/exchange. We’d love to help you combine your returns.
How do I make an exchange within the US?
- Click here to start your exchange.
- Fill out the Order Number and Zip Code fields.
- You can find your order number in your email confirmation. It will start with a 2, e.g., 256867.
- Select the item(s) you’d like to exchange and your color/size preferences.
- Print out the label provided in your return/exchange confirmation email to mail it in or drop it off at a Happy Returns Bar.
We cannot automatically process exchanges for other styles at this time. If you’d like to exchange for another product, please select the store credit option or reach out to us at hello@thisisaday.com and we can assist you.
Once your return is received by the carrier or dropped off at a Happy Returns Bar, your exchange order will then be placed. Please note that exchanges are not guaranteed until you send back or drop off your items. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.
We cannot offer exchanges for our international customers at this time. If you need to make a return, check out our international return instructions.
When will I receive my exchange?
Your exchange will be placed once your return is scanned in by the carrier or dropped off at a Happy Returns bar. From there, your exchange will take 4-5 business days to arrive depending on your location.
Are sale items eligible for return or exchange?
Items marked ‘Final Sale’ are not eligible for return or exchange.
What if I want to exchange but the item I want is sold out? Can I get a refund back to my original method of payment?
If your item is eligible for exchange or refund and the item you want is sold out, you can initiate a return for a refund back to your original method of payment here. To check the restock date, you can reach out to us at hello@thisisaday.com and one of our team members will get back to you as soon as possible.
Final Sale items are not eligible for return or exchange.
Quality Promise
We feel passionate about creating pieces you’ll keep and wear season after season. If our pieces do not hold up to our technical standards, we would love to take them back and replace them.
If you believe this is the case, please contact us at hello@thisisaday.com + share a photo of the item. We’d love to help. While we take pride in creating seasonless products, our quality promise does not cover usage beyond practical lifetime wear.
Incorrect Order
If you have received an incorrect item in your order or are missing an item, we’re so sorry! Please contact us at hello@thisisaday.com with your order number, let us know which item you did not receive + share a photo of the item you received. We’ll get it sorted for you right away.
Discounts
Where is my discount code?
If you've signed up for our newsletter, keep an eye out for an email from us. We also recommend checking your spam folder.
Be sure to reach out to us at hello@thisisaday.com if you can't find it.
My discount code doesn’t work, now what?
Our first-time customer promotions are only applicable to your first purchase of $150 or more.
All other exclusive codes are subject to the Terms & Conditions of the promotion they are tied to. If your code isn't working, please let our team over at hello@thisisaday.com know.
Please note that these discounts are one-time use, cannot be applied to any other purchases, and are not eligible to be combined with other discounts.
Orders + Shipping
When will my order ship?
Orders are shipped Monday - Friday before 4 pm EST. We aim to ship your order within 24 hours of the order being placed. If you placed your order on Friday it may not be shipped until Monday.
What shipping methods do you offer?
US
Within the US, we ship via DHL Expedited Max, so you can expect to receive your ADAY within 4-5 business days.
We also offer UPS 2 Day Expedited Shipping and UPS 1 Day Expedited Shipping for purchase.
International
Internationally, we ship via DHL Air Express, so you can expect to receive your ADAY within 3-8 business days depending on your shipping destination.
Can I cancel or modify my order?
Unfortunately, we are unable to cancel or change an order after it has been placed. However, we do offer free exchanges and returns for store credit for US orders.
Beam
How does it work when I choose a nonprofit?
While checking out, you’ll be presented with a curated group of nonprofits to choose from. We’ll donate 1% of your purchase to the nonprofit you choose, at zero extra cost to you. You will also be able to see how much has been donated by the ADAY community and the goal set for each non profit. With every purchase, you can see your impact grow towards real goals—both personally and with the rest of the ADAY community.
Every time you choose a nonprofit, your choice is recorded in our platform and donations are made in aggregate to our nonprofit partners on a quarterly basis. We do this because quarterly donations are easier for nonprofits to manage than getting frequent smaller donations, and the entire 1% donation goes directly to the nonprofit.
How do you choose the nonprofits you support?
We select nonprofits that are working toward building a better future and that align with our core values. Every organization we support is a registered 501c3 nonprofit that has been vetted by trusted third parties like CharityNavigator or local governments to be highly transparent and effective, using a minimum of 70% of donations towards programming rather than overhead (the gold standard).
Do you have a nonprofit you want to see us support? We’d love to hear from you. Just send us an email at hello@thisisaday.com
Where do you get these goals?
It’s really important to us to be as transparent as possible about the direct impact. The goals are supplied by our nonprofit partners as representations of what they could fund with donations of various sizes.
What happens when a goal is reached?
The progress bar resets and we can work to that goal again!
What happens to the donation if I return something?
If an item is returned, the transaction gets recorded as cancelled and the donation will be excluded from the aggregate amount that is donated to the nonprofit.
What is Beam?
Beam is a female-founded social impact tech company that turns your spending power at mission-led brands into direct funding for nonprofits. They’re curating a community of the most socially responsible brands around and we’re proud to be part of it—you can learn more about them here.