We're here for you!
Who are we?
Our mission is to set a new standard for clothing using functional fabrics, a conscious supply chain and innovative production processes. We were named one of the Most Innovative Companies in the World by Fast Company and have been featured in Vogue, Refinery29, Conde Nast Traveler and many more. Our founders Meg and Nina were featured on Forbes 30 under 30 in the Retail & E-commerce category. We're based in New York and London.
How do I contact you?
How can I work with ADAY?
Do you have a referral program?
How is ADAY responding to COVID-19?
How do you ensure quality?
How do I know which size will fit me best?
I need some guidance on how to make my tailored ADAY piece work for me, can you help?
I've tailored my ADAY garment, is it still eligible for return?
How do I take care of my garments?
All of our garments are “machine cold wash” which saves over 2,000 pounds of CO2 per year vs. hot wash—every little bit counts, and we strongly believe in doing our part. Advised temperatures: 30 degrees Celsius / 85 Fahrenheit or lower. Please do not Tumble Dry. Tumble drying reverses the process of bonding, reheating the glue and thus can cause the seams to break. It can also reduce the lifespan of products as the tumbling action is rough, causing fibres to break and elastic to warp. Also as a general rule, please don’t use fabric softener—it can damage the performance properties of our fabrics.
Do not bleach.
Do not dry clean.
Do not iron.
Where do you manufacture?
Where do you source your fabrics?
When sourcing, we focus on solely sustainable, and long-lasting fabrics such as recycled, regenerated, biodegradable and bio-based fibers, renewable fabric manufacturing, eco-friendly dyeing and finishing, and innovative performance properties. All of the fabrics we use are bluesign® and/or OEKO-TEX® certified, meaning they do not leech harmful chemicals into the environment during the manufacturing process. Other certifications our fabrics hold are R.E.A.C.H. , GRS-Global Recycled Standard, Responsible Wool Standard (RWS), Organic Content Standard (OCS).
How do you find and evaluate your suppliers?
How do you think about sustainability?
Our Up In The Air Jacket and Like A Boss Sweatshirt styles are made with our custom-developed recycled scuba, made with REPREVE® polyester created from recycled post-consumer plastic. Our plant life basics are made from LENZING™ Modal, sourced from beechwood trees in a closed-loop production process - this means that no waste is generated from the production process, including materials, energy and water. For 2020, our product team is in the process of developing bio-based and recycled versions of our most popular fabrics. In 2019, we began developing biodegradable packaging across all of our products. All of our garments are “cold wash” which saves over 2,000 pounds of CO2 per year vs. hot wash — because every little bit counts, and we strongly believe in doing our part.
We don’t believe in replacing the content of our wardrobes every season. Instead, we strive to create comfortable, seasonless essentials that do more and last longer.
ORDERS & SHIPPING
How much does shipping cost?
For international orders over $275 USD, we offer free shipping. For international orders $275 USD or under, shipping is $18 USD via DHL Parcel Direct.
I haven’t received my order yet.
When will I receive my U.S. order?
Our warehouse and delivery teams are taking extra precautions, which means, your order might take an extra day or two to ship. We are also experiencing some delays with DHL, your order might take up to 6-8 days for standard delivery.
When will I receive my international order?
We ship all international orders via DHL Parcel Direct and USPS International Priority Mail.
Our warehouse and delivery teams are taking extra precautions, which means, your order might take an extra day or two to ship. We are also experiencing some delays with DHL and USPS, your order might take up to 6-8 days for standard delivery.
|COUNTRY||DELIVERY TIME||DUTIES + TAXES PAID AT CHECKOUT?|
|United Kingdom||3 - 7 business days||Optional|
|Canada||3 - 10 business days||Optional|
|Australia||5 - 10 business days||Optional|
|EU (does not include UK)||5 - 10 business days||Optional|
|China||8 - 10 business days||Optional|
|Hong Kong||5 - 10 business days||Optional|
|South Korea||5 - 10 business days||Optional|
|Japan||5 - 7 business days||Optional|
|New Zealand||8 - 10 business days||Optional|
|Mexico||4 - 5 business days||Optional|
|Israel||7 - 10 business days||Optional|
|United Arab Emirates||6 - 10 business days||Yes|
|Rest of World||10 - 14 business days||No|
Are duties and taxes included in my international order?
Can I track my order?
Can you ship to P.O. boxes?
How many days do I have to return an item?
You can start your return or exchange using our returns portal here.
Please note that due to COVID-19, we are extending our 30 day return policy to 60 days.
How much does it cost to return an item?
We accept returns from outside of the U.S. at your own expense. We understand this is not ideal and are working on an international returns system coming soon!
To start your international return just email us at firstname.lastname@example.org and we will provide instructions for how to send your items back to us.
How long do I wait before I get my refund or exchanged item?
Will you refund my shipping charge?
Are Sale items eligible for return / exchange?
We can only accept returned items that are unworn, unwashed, and undamaged. Just use this link to initiate the return or exchange process.
Please note that due to COVID-19, we are extending our 30 day return policy to 60 days.
Anything else I should know about Sale purchases?
How do I return a gift?
How do I return my order purchased in your showroom?
You can return or exchange in our showroom or email us at email@example.com to receive a return label!
We optimize for longevity, since our garments never go out of style. But if garments rip, or you no longer have a use for them, we have solutions for you.
Give it a new life. Gift your ADAY to a friend, send us a photo and we’ll give you both $10 store credit. thredUP, Poshmark and Depop are other great options. Simple as that.
Our ultimate goal is to achieve a closed, self-sufficient loop. We’re currently working to dream up ways to make old ADAY into new ADAY. Thank you for supporting us in getting there!
What is a carbon offset?
An action or activity (e.g., reforestation, sequestration, or renewable energy) that reduces human-caused carbon dioxide emissions released into the atmosphere. Activities may include planting trees to help extract CO2 from the air, or utilizing energy from sources like wind farms to prevent further emissions from being released into the air.
Why should I care about reducing my carbon emissions + purchase a carbon offset?
You told us you like to travel. So do we. Travel gives us a global perspective – and ADAY staples are great to travel in and bring on your trip. Though we love it, traveling is a major source of carbon dioxide emissions and, while some carbon dioxide is good for the environment, the excess of carbon dioxide emissions are a considerable cause of climate change. Buying carbon offsets allows you to be more accountable for your carbon emissions. While purchasing carbon offsets is a great solution for amending emissions, it is important to always try to first reduce what you can before offsetting what you can’t.
Where will my money go?
We pass on 100% of your money to Cool Effect, a non-profit organization that works to reduce carbon pollution that causes climate change. Once received, a little over 90% of every dollar goes directly to fund the project with the remainder allocated to cover research costs, applicable project registration fees, and credit card charges. Money donated to Cool Effect will be used to support emission-reducing activities and initiatives such as reforestation, sequestration, or renewable energy investments. All projects are vetted to meet high industry standards and certifications.
Who is Cool Effect?
Cool Effect likes to think of themselves as a way to crowdfund against climate change. They are a carbon-offsetting organization operating as a non-profit. They seek out the best carbon projects in the world and compile them into one easily accessible platform.
What projects has ADAY supported?
Renewable Energy Wind Turbines
When Mother Earth breaks wind, turbines generate renewable energy, supplying clean energy to thousands of Costa Rican families. This reduces both greenhouse gas emissions and the country’s reliance on fossil fuels. It also benefits the local economy by adding jobs and education. Now that’s wind power to the people. Read more here.
This project protects an old growth spruce forest on the North Coast of Afognak Island in Alaska. It will sequester about 1.5 million tonnes of carbon dioxide equivalents over its 30-year life. The project “protects unlogged forests that would be logged in the absence of carbon finance.” Unfortunately, harmful logging still happens on adjacent lands so protecting this portion is of utmost importance. Read more here.
Alto Mayo is a massive forest in Peru – its size is double that of NYC. This project preserves 450,000 acres of fertile land from deforestation, which is vital because trees do a tremendous job of removing CO2 from the atmosphere. While the Alto Mayo is a protected forest, it still faces deforestation threats. Through this project, resources have been deployed to aid the region. Assistance is granted to the Peruvian people to help change their ways of living to be centered around saving this region: reducing illegal logging and creating more organic coffee farms that enrich the ecosystem. On average, this forest reduces 500,000 tonnes of CO2 per year. Read more here.
Biogas Digester + Clean Cook Cookstoves
In the countryside of Sichuan, China waste management is a huge problem, because it creates excessive levels of methane release, a greenhouse gas 25 times more potent than CO2. This project invests in this rural area by establishing biogas digesters which turn organic waste into a clean energy source that can be used by the people of the region. Not only does this project help to heighten the quality of life, but it resolves the uncontrolled release of methane and creates clean fuel reliance. On average, this project diminishes greenhouse gas emissions by 750,000 tonnes per year. Read more here.
For Peat's Sake
The Katingan Mentaya Project reduced over 7.5 mm tonnes of CO₂ each year by protecting and restoring 157,000 hectares of the peat swamp ecosystem, one of the largest remaining of its kind. Preservation of the peat swamp stabilizes water flows, prevents devastating peat fires, enriches soil nutrients, and provides clean water. More than 90% of the carbon is sequestered in the underlying peat soils, which are up to 13m deep. It also preserves the habitat for the endangered Bornean Orangutan (Pongo pygmaeus) and Proboscis Monkey (Nasalis larvatus). Read more here.
How are my emissions calculated?
All flight calculations are based on Cool Effect’s extremely thorough flight calculator, which uses up-to-date EPA emission factor data and approximated flight lengths. Each flight offsetting calculator may be slightly different, given that each organization is responsible for making its own assumptions. We have worked closely with Cool Effect to ensure these calculations are as accurate as possible. The overarching purpose here is to equip the conscious traveler with correct information to make informed decisions about offsetting his or her travel.
Will I receive a donation certificate?
We appreciate your choice to offset your carbon emissions and, because of this, you will receive a certificate via email from ADAY that documents your efforts to offset what you can’t already reduce. Still haven’t received it? Send us an email at firstname.lastname@example.org.