We're here for you!
Who are we?
ADAY is a fast growing direct-to-consumer brand creating consciously designed, versatile staples. Our mission is to set a new standard for clothing using technical fabrics, a conscious supply chain and innovative production processes. We were named one of the Most Innovative Companies in the World 2018 by Fast Company and have been featured in Vogue, Refinery29, Conde Nast Traveler + many more. Our founders Meg + Nina were featured on Forbes 30 under 30 in the Retail & E-commerce category. We're based in New York + London.
How do I contact you?
How can I work with ADAY?
How is ADAY responding to COVID-19?
What can I do in my clothing?
All things ADAY are consciously designed. That means every piece of our clothing is versatile, minimal + comfortable. It also means sustainability is prioritized at every stage of the design and production process. On top of this our clothes are made with technical, durable fabrics and are worn and loved by feminists + visionaries, entrepreneurs + activists, travelers + doers. Long story short, we encourage you to do anything in them.
How do you ensure quality?
We wouldn’t ever sell anything we hadn’t obsessed about and tested to perfection first. From the factories we’ve scouted to the fabrics hand-picked from Italy, Taiwan, and Japan, no stage of production is left to chance. It’s important to us that these clothes are as good as what you’d expect them to be, so we test all of them amongst the team before even thinking of selling them.
How do I know which size will fit me best?
We want you to have the right size, so if you have a question on fit please send us an email at firstname.lastname@example.org.
How do I take care of my garments?
Each piece is different, so we definitely recommend looking at the care instructions before washing. All our garments are “machine cold wash” which saves over 2,000 pounds of CO2 per year vs. hot wash — every little bit counts, and we strongly believe in doing our part. Advised temperatures: 30 degrees/ 85 Fahrenheit or lower. Please do not Tumble Dry. Tumble drying reverses the process of bonding, reheating the glue and thus causing the seams to break. Also as a general rule, please don’t use fabric softener—it ruins the sweat-wicking properties of the fabrics. Do not bleach. Do not dry clean. Do not iron.
I need some guidance on how to make my tailored ADAY piece work for me, can you help?
I've tailored my ADAY garment, is it still eligible for return?
Where do you manufacture?
We conducted a worldwide search—seriously—for the best factories to manufacture in, and we found fantastic teams to partner with in Porto, Los Angeles, Istanbul and London. What makes them the best? They’re perfectionists and innovators, and we like that (because we are too). They also feel equally strongly about ethics and the environment, along with the happiness of their workers, something that matters dearly to us at ADAY.
Where do you source your fabrics?
Our fabrics are made in world-class mills in Italy, Taiwan, Korea, Japan and China. We visit these mills regularly to ensure their ethics and processes, as well as environmental footprint, are on par with our factories and company’s expectations. Each season, our in-house product team visits trade shows around the world to find the latest innovations in fabric. When sourcing, we focus on recycled, biodegradeable and bio-based fibers, renewable fabric manufacturing, eco-friendly dyeing and finishing, and innovative performance properties. All of the fabrics we use are Bluesign and/or Oekotex certified, meaning they do not leech harmful chemicals into the environment during the manufacturing process.
How do you find and evaluate your suppliers?
Before working with any supplier, we conduct extensive due diligence on their stance on both ethics and environment. Our due diligence consists of in person visits and conversations with both management and factory workers about their happiness, their hours, their pay and safety.
How do you think about sustainability?
At ADAY, we see sustainability as a lifestyle that calls for a multi-tiered strategy. As manufacturers, we only choose suppliers that actively work on reducing the environmental impact of their processes, whether through energy-efficient or renewable energy manufacturing, reduced water consumption and reduced waste or waste recycling manufacturing. Our Up In The Air Jacket and Like A Boss Sweatshirt styles are made with our custom-developed recycled scuba, made with polyester created from recycled post-consumer plastic. For 2020, our product team is in the process of developing bio-based and fully recycled versions of our most popular fabrics. In 2019, we began developing biodegradable packaging across all of our products. All of our garments are “cold wash” which saves over 2,000 pounds of CO2 per year vs. hot wash — because every little bit counts, and we strongly believe in doing our part.We don’t believe in replacing the content of our wardrobes every season. Instead, we strive to create high-performance, seasonless staples that do more and last longer, using considered, versatile design to create wardrobe essentials that create space in the wearer's lives.
ORDERS & SHIPPING
There’s a problem with my order.
Email us. We want to fix it. Tell us what’s gone wrong at email@example.com and we’ll see what we can do.
I haven’t received my order yet.
We’re so sorry your order hasn’t been delivered yet. We do everything we can to make sure you receive your ADAY purchase as quickly as possible, and each order comes with a tracking number. If you head to your account, you’ll be able to find this number and track it through USPS, FedEx or DHL. Otherwise, please send us an email at firstname.lastname@example.org and we’ll sort this out as soon as we can.
How do pre-orders work?
We charge for pre-orders at the time the order is placed. We are a young company and this helps us significantly in helping you get your ADAY as quickly as possible, so thanks for your understanding in advance. We're grateful for your patience (it’s worth the wait!) Once your order ships you will receive an email with tracking information to help you follow your package right to your door step.
When will I receive my U.S. order?
We ship via USPS Priority, so you’ll receive your ADAY between 3-4 working days. Shipping is free for all orders in the US. You can also choose to expedite your shipping for an additional cost — expedited orders will ship via DHL and you can expect your order in 1-3 business days.
When will I receive my international order?
We ship all international orders via DHL Parcel Direct and USPS International Priority Mail.
|COUNTRY||DELIVERY TIME||DUTIES + TAXES PAID AT CHECKOUT?|
|United Kingdom||3 - 7 business days||Optional|
|Canada||3 - 10 business days||Optional|
|Australia||5 - 10 business days||Optional|
|EU (does not include UK)||5 - 10 business days||Optional|
|China||8 - 10 business days||Optional|
|Hong Kong||5 - 10 business days||Optional|
|South Korea||5 - 10 business days||Optional|
|Japan||5 - 7 business days||Optional|
|New Zealand||8 - 10 business days||Optional|
|Mexico||4 - 5 business days||Optional|
|Israel||7 - 10 business days||Optional|
|Rest of World||10 - 14 business days||No|
Are duties and taxes included in my international order?
How much does international shipping cost?
Can I track my order?
Definitely. Find your tracking number over here at your account so you can track your ADAY via USPS, FedEx or DHL.
Can you ship to P.O. boxes?
Unfortunately, we don’t ship to P.O. boxes.
How many days do I have to return an item?
Please note, we can only accept returned items that are unworn, unwashed, and undamaged. Just use this link to initiate the return or exchange process!
How much does it cost to return an item?
Why do we charge a shipping fee / what does it do?
How are returns processed?
How long do I wait before I get my refund or exchanged item?
We optimize for longevity, since our garments never go out of style. But if garments rip, or you no longer have a use for them, we have solutions for you.
1) Give it a new life. Gift your ADAY to a friend, send us a photo and we’ll give you both $10 store credit. thredUP, Poshmark and Depop are other great options. Simple as that.
2) Help us recycle it. We are working with TerraCycle, an innovative recycling company. TerraCycle converts the synthetic fibers into pelletized plastic, which can then be used to make new products. Send us or drop off your old ADAY at one of our offices (NYC - 264 Canal Street, #4W, New York, NY 10013, London - ADAY attn Makerversity, Somerset House, West Goods Entrance, Victoria Embankment, WC2R 1LA) or email us at email@example.com to get a pre-paid return label. Bonus: We’ll give you $5 in store credit per recycled item.
Our ultimate goal is to achieve a closed, self-sufficient loop. We’re currently working to dream up ways to make old ADAY into new ADAY. Thank you for supporting us in getting there!
What is a carbon offset?
An action or activity (e.g., reforestation, sequestration, or renewable energy) that reduces human-caused carbon dioxide emissions released into the atmosphere. Activities may include planting trees to help extract CO2 from the air, or utilizing energy from sources like wind farms to prevent further emissions from being released into the air.
Why should I care about reducing my carbon emissions + purchase a carbon offset?
You told us you like to travel. So do we. Travel gives us a global perspective – and ADAY staples are great to travel in and bring on your trip. Though we love it, traveling is a major source of carbon dioxide emissions and, while some carbon dioxide is good for the environment, the excess of carbon dioxide emissions are a considerable cause of climate change. Buying carbon offsets allows you to be more accountable for your carbon emissions. While purchasing carbon offsets is a great solution for amending emissions, it is important to always try to first reduce what you can before offsetting what you can’t.
Where will my money go?
We pass on 100% of your money to Cool Effect, a non-profit organization that works to reduce carbon pollution that causes climate change. Once received, a little over 90% of every dollar goes directly to fund the project with the remainder allocated to cover research costs, applicable project registration fees, and credit card charges. Money donated to Cool Effect will be used to support emission-reducing activities and initiatives such as reforestation, sequestration, or renewable energy investments. All projects are vetted to meet high industry standards and certifications.
Who is Cool Effect?
Cool Effect likes to think of themselves as a way to crowdfund against climate change. They are a carbon-offsetting organization operating as a non-profit. They seek out the best carbon projects in the world and compile them into one easily accessible platform.
What projects has ADAY supported?
Renewable Energy Wind Turbines
When Mother Earth breaks wind, turbines generate renewable energy, supplying clean energy to thousands of Costa Rican families. This reduces both greenhouse gas emissions and the country’s reliance on fossil fuels. It also benefits the local economy by adding jobs and education. Now that’s wind power to the people. Read more here.
This project protects an old growth spruce forest on the North Coast of Afognak Island in Alaska. It will sequester about 1.5 million tonnes of carbon dioxide equivalents over its 30-year life. The project “protects unlogged forests that would be logged in the absence of carbon finance.” Unfortunately, harmful logging still happens on adjacent lands so protecting this portion is of utmost importance. Read more here.
Alto Mayo is a massive forest in Peru – its size is double that of NYC. This project preserves 450,000 acres of fertile land from deforestation, which is vital because trees do a tremendous job of removing CO2 from the atmosphere. While the Alto Mayo is a protected forest, it still faces deforestation threats. Through this project, resources have been deployed to aid the region. Assistance is granted to the Peruvian people to help change their ways of living to be centered around saving this region: reducing illegal logging and creating more organic coffee farms that enrich the ecosystem. On average, this forest reduces 500,000 tonnes of CO2 per year. Read more here.
Biogas Digester + Clean Cook Cookstoves
In the countryside of Sichuan, China waste management is a huge problem, because it creates excessive levels of methane release, a greenhouse gas 25 times more potent than CO2. This project invests in this rural area by establishing biogas digesters which turn organic waste into a clean energy source that can be used by the people of the region. Not only does this project help to heighten the quality of life, but it resolves the uncontrolled release of methane and creates clean fuel reliance. On average, this project diminishes greenhouse gas emissions by 750,000 tonnes per year. Read more here.
For Peat's Sake
The Katingan Mentaya Project reduced over 7.5 mm tonnes of CO₂ each year by protecting and restoring 157,000 hectares of the peat swamp ecosystem, one of the largest remaining of its kind. Preservation of the peat swamp stabilizes water flows, prevents devastating peat fires, enriches soil nutrients, and provides clean water. More than 90% of the carbon is sequestered in the underlying peat soils, which are up to 13m deep. It also preserves the habitat for the endangered Bornean Orangutan (Pongo pygmaeus) and Proboscis Monkey (Nasalis larvatus). Read more here.
How are my emissions calculated?
All flight calculations are based on Cool Effect’s extremely thorough flight calculator, which uses up-to-date EPA emission factor data and approximated flight lengths. Each flight offsetting calculator may be slightly different, given that each organization is responsible for making its own assumptions. We have worked closely with Cool Effect to ensure these calculations are as accurate as possible. The overarching purpose here is to equip the conscious traveler with correct information to make informed decisions about offsetting his or her travel.
Will I receive a donation certificate?
We appreciate your choice to offset your carbon emissions and, because of this, you will receive a certificate via email from ADAY that documents your efforts to offset what you can’t already reduce. Still haven’t received it? Send us an email at firstname.lastname@example.org.