Returns + Exchanges
What is your return policy?
We accept unworn, unwashed items within 30 days from the day the order is placed. Pieces that have been tailored are not eligible for return. US exchanges and returns for store credit are free, or we can refund your original form of payment less a 8 USD ($) return shipping fee which will be deducted from your refund.
For international returns, we will refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund. We do not currently offer exchanges or for international orders. We do not offer refunds on duties and taxes.
Final Sale items are not eligible for return or exchange.
Can I exchange my items?
We currently offer exchanges only for the same item purchased. You may exchange your item for a different size. Due to site limitations, we are not able to exchange your item for a different color or a new product.
Your exchange will be placed once your return is scanned in by the carrier or dropped off at a Happy Returns bar. From there, your exchange will take 4-5 business days to arrive depending on your location. Please note that exchanges are not guaranteed until you send back or drop off your items. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.
To initiate an exchange for your online order within the US, we kindly ask that you use this link to initiate the process. You'll just need your order number and shipping zip code.
We do not offer exchanges for International orders.
How do I submit a return within the US?
To return by mail:
- Click here to start your return.
- Fill out the Order Number and Zip Code fields.
- You can find your order number in your email confirmation. It will start with a 2, e.g., 256867.
- Select the item(s) you’d like to return and specify the return reason(s).
- Select your refund preference.
- Print out the label provided in your return confirmation email and send back your item(s) within 30 days.
- Make sure to only use our pre-paid return labels so we can track your return. We are unable to refund lost returns using labels not provided by Aday.
To return via drop off at a Returns Bar:
- Start your return or exchange online here to receive a QR code for a contact-free drop-off. Please note that for any return with 10 or more items, the Return Bar drop-off method is no longer be available. Instead, you can choose to ship your large returns back through the mail.
- Click here to find a location near you.
- No need to box your items.
- Have your QR code handy when you arrive at a Happy Returns Bar location.
Your refund (or store credit) will be processed immediately upon drop-off or once your return has been scanned in by the carrier. From there, it usually takes between 5-10 business days for your refund to post to your account depending on your bank.
Please note there will be a 8 USD ($) restocking fee for all returns. Exchange requests will not be charged a restocking fee.
How do I submit an International return?
International returns can be made using our returns portal here.
For international returns, we will refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund. To schedule your free DHL pickup, please follow the link here. You'll just need your waybill number from your return label.
Duties and taxes are non-refundable by Aday. By contacting your local customs office, you may be able to get these refunded, however, we are unable to assist or guarantee this. Original shipping charges are not eligible for a refund.
How much does it cost to return an item?
For US orders, returns for store credit and exchanges are free, or we can refund your original form of payment less a 8 USD ($) returns shipping fee which will be deducted from your refund. As a small company with a big mission, we pay significant costs for each return and so does the earth. Our 8 USD ($) return fee allows us to invest more money into improving the sustainability of our supply chain.
For international orders, returns are charged in the currency paid at checkout and is approximately equivalent to 25 USD ($). We do not offer refunds on duties and taxes. You can initiate your international return here. At this time, we do not offer international exchanges.
We know finding the right fit isn't always easy, so our team is always on hand to help you navigate questions on fit, style and color. So if you have a question on fit, please send us an email at firstname.lastname@example.org. Together, we can make an impact on the environment by reducing return shipments. You can initiate your US return or exchange here.
Are final sale items eligible for return / exchange?
Items marked Final Sale are not eligible for return or exchange.
How do I return a gift?
We are happy to help with your gift return. For US customers, we accept exchanges and returns for store credit for all gifts, you'll just need your order number and shipping zip code. You can initiate your US return or exchange here.
For international customers we are only able to offer returns at this time, you'll just need the order number (starting with GE) and the email address used to place this order. You can initiate your international return here.
How long do I wait before I get my refund or exchange item?
You can expect your refund or exchange to take up to one week. We’ll let you know as soon as your item is received and your refund or exchange has been processed.
For US returns, If you choose store credit for your return, your credit will be processed as soon as your return package is accepted at the post office.
Will you refund my shipping charge?
If you are returning your order for a refund, original shipping charges are not eligible for a refund.
For our international customers, we do not offer refunds on duties and taxes. By contacting your local customs office, you may be able to get these refunded, however we are unable to assist nor guarantee this.
How many days do I have to return an item?
Outside of the holiday period, you have 30 days to return or exchange your order. Please note, we can only accept returned items that are unworn, unwashed, and undamaged. Garments that have been tailored are not eligible for return.
US returns or exchanges can be made using our returns portal here.
International returns can be made using our returns portal here.