For orders placed within the US, we currently offer exchanges for a different size. We cannot accommodate exchanges for the same exact item in the same size, a different color, or a different item. When requesting your return, please include a note letting us know if you wish to exchange the item for a different size.

If you're in the US and wish to proceed with an exchange for a different size, you can initiate the process by visiting our dedicated link here. Once you’ve started your exchange through your Aday Order History returns portal, simply send your item back to us. As soon as it arrives at our warehouse and is processed, we’ll ship out your exchange right away. From there, you can expect your new item to reach you in about 4–5 business days, depending on your location.

It’s crucial to remember that your exchange is not confirmed until your returned item has been received in our system. In the event that your requested exchange item sells out before this occurs, rest assured that we will refund you to your original form of payment instead.

In contrast, for international orders, we do not offer exchanges. You would need to place a new order instead. Should you decide to return your original order, we can refund your original form of payment less a 25 USD ($) international return fee, which will be deducted from your refund. Please note that refunds on duties and taxes are not offered.

We’ve updated our returns process, and all returns and exchanges are now handled directly through your Aday account.

Here’s how to start your return:

1. 1. Log in to your Aday account.
2. 2. Go to Order History and select the order you’d like to return.
3. 3. Choose the item(s) you want to return and select a return reason for each one.
4. 4. Submit your return request.
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6. Once your request is submitted, our team will review it. Within 24 business hours, you’ll receive your prepaid return label by email. If you don’t see it in your inbox, please check your spam or junk folder.
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8. After you receive your label, simply send your items back within 30 days.

Refunds:
Your refund will be issued once your return is delivered to and processed at our warehouse. Refunds typically take 5–10 business days to appear on your bank statement.

Restocking Fee:
A $8 restocking fee will be deducted from your refund for all returned items. This fee does not apply to exchanges.

We understand the importance of a smooth return process, especially when it comes to international orders. To initiate your international return and ensure a hassle-free experience follow the below steps:

1. 1. Visit our international returns page by following this link: Initiate International Return.
   2. You'll need your order number and the email address used during the purchase. Please ensure you include the hashtag symbol (#) in front of your order number if prompted.
   3. Once on the site, follow the instructions to select the items you wish to return and specify the reasons for the return. This information is vital as it helps us continuously improve our offerings.
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Please remember, we'll refund your original form of payment minus a 25 USD ($) international return fee which will be deducted from your refund. Note, we do not offer exchanges for international orders currently, and we also can't provide refunds on duties and taxes. Finally, items marked as Final Sale are not eligible for return or exchange.

As a small company with a big mission, we pay significant costs for each return and so does the earth. Our return fee allows us to invest more money into improving the sustainability of our supply chain.

The cost to return an item depends on where you are returning it from. Here's a quick summary:

For US Returns:
- US exchanges and returns for store credit are free.

• - Returning an item for store credit comes with no additional cost, meaning the return shipping fee is waived.
  - If you choose a refund to your original form of payment, there's an 8 USD ($) return shipping fee when you return your items by mail.
• - We do not refund the shipping fee.

For International Returns:
- We'll refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund.

Please note, for both US and international returns, the specific fees help cover the logistics and processing of your returned item(s). Items must be unworn and unwashed, and unfortunately, pieces that have been tailored can't be returned.

All items marked as "Final Sale" are not eligible for returns, exchanges, refunds, or store credit. This condition is clearly noted on the product page of each "Final Sale" item on our website and is also highlighted in your cart during the checkout process. The designation of a product as "Final Sale" is our way of letting you know that the purchase of such items is final, emphasizing their nonreturnable and nonrefundable status.

However, we understand that circumstances can vary, and should you find yourself in a unique situation, such as receiving a damaged or incorrect item, please know that we're here to help. Just reach out, and a member of our team will look into the matter diligently to ensure you're supported.

Returning a gift is as thoughtful and streamlined as choosing one. If you've received an Aday item as a gift and wish to return it, we want to ensure this process is as easy for you as possible. To initiate a gift return, it's essential to have the order number or proof of purchase. If you don't have the order number, reaching out to the person who gifted you or contacting our customer service team for help would be the next steps. Typically, gifts can be returned in exchange for store credit, allowing you to select something else you love from our collection that aligns more closely with your personal style or needs. You can initiate your US return or exchange here. 

We understand the anticipation that comes with waiting for a refund. Once your returned item arrives at our warehouse and is processed by our team, your refund will be issued. From that point, it typically takes 5–10 business days for the refund to appear on your bank statement, depending on your bank’s processing times.

Please note that the refund process begins only after your return has been delivered to and processed at our warehouse. We do our best to move quickly on our end to ensure you receive your refund as promptly as possible.

When it comes to returning an order, we aim to make the process as seamless and fair as possible. As per our current policy, the original shipping fees are non-refundable. This means that while we will issue a refund for the returned items, the initial shipping charges involved in sending the order to you are not covered in the refund.

Our policy is designed with both sustainability and the costs associated with the logistics of returns and exchanges in mind. However, if there was an error on our part or if the item received was faulty, we certainly review such instances on a case-by-case basis to ensure fairness and customer satisfaction. Please do not hesitate to reach out to us if you believe your situation warrants a further look, or if there's anything else we can assist you with.