Returns + Exchanges

What is your return policy?

We accept unworn, unwashed items within 30 days of their received date. Pieces that have been tailored are not eligible for return. US exchanges and returns for store credit are free, or we can refund your original form of payment less a $5 return shipping fee which will be deducted from your refund.

 

For international returns, we will refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund (we do not currently offer exchanges for international orders).

‘Final Sale’ items are not eligible for return or exchange.

 

Are final sale items eligible for return / exchange?

Items marked ‘Final Sale’ are not eligible for return or exchange.

How much does it cost to return an item?

For US orders, returns for store credit and exchanges are free, or we can refund your original form of payment less a 5 USD ($) returns shipping fee which will be deducted from your refund. You can initiate your US return or exchange here.

For international orders, returns are charged in the currency paid at checkout and is approximately equivalent to 25 USD ($). You can initiate your international return here. At this time, we do not offer international exchanges.

We want to help you find the right size in our clothing so if you have a question on fit, please send us an email at fit@thisisaday.com. Together, we can help minimize our environmental impact by decreasing our return shipments.

How do I return a gift?

We are happy to help with your gift return. For US customers, we accept exchanges and returns for store credit for all gifts, you'll just need your order number and shipping zip code. You can initiate your US return or exchange here.

For international customers we are only able to offer returns at this time, you'll just need the order number (starting with GE) and the email address used to place this order.
You can initiate your international return here.

How long do I wait before I get my refund or exchange item?

You can expect your refund or exchange to take up to one week. We’ll let you know as soon as your item is received and your refund or exchange has been processed.

For US returns, If you choose store credit for your return, your credit will be processed as soon as your return package is accepted at the post office.

Will you refund my shipping charge?

If you are returning your order for a refund, original shipping charges are not eligible for a refund.

For our international customers, duties and taxes are non-refundable by ADAY. By contacting your local customs office, you may be able to get these refunded, however we are unable to assist nor guarantee this.

How many days do I have to return an item?

Outside of the holiday period, you have 30 days to return or exchange your order. Please note, we can only accept returned items that are unworn, unwashed, and undamaged. Garments that have been tailored are not eligible for return.

US returns or exchanges can be made using our returns portal here.

International returns can be made using our returns portal here.