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Buy now, pay later with Klarna. Shop cozy sweaters just in time for fall.
Buy now, pay later with Klarna. Shop cozy sweaters just in time for fall.

Returns + Exchanges

How many days do I have to return an item?

You have 30 days to return or exchange your order. Please note, we can only accept returned items that are unworn, unwashed, and undamaged. Garments that have been tailored are not eligible for return.

US returns or exchanges can be made using our returns portal here.

International returns or exchanges can be made using our returns portal here.

Kindly note that only orders placed on or after October 14, 2020 are eligible for international return via the returns portal. If you placed your international order before October 14, 2020 and would like to return your order, please send us an email at support@thisisaday.com.

How much does it cost to return an item?

For US orders, returns and exchanges for store credit are free, or we can refund your original form of payment less a $5 returns shipping fee which will be deducted from your refund. You can initiate your US return or exchange here.

For international orders, returns are $25. You can initiate your international return here. At this time, we do not offer international exchanges.

We want to help you find the right size in our clothing so if you have a question on fit, please send us an email at fit@thisisaday.com. Together, we can help minimize our environmental impact by decreasing our return shipments.

How long do I wait before I get my refund or exchange item?

You can expect your refund or exchange to take up to one week. We’ll let you know as soon as your item is received and your refund or exchange has been processed.

For US returns, If you choose store credit for your return, your credit will be processed as soon as your return package is accepted at the post office.

Will you refund my shipping charge?

If you are returning your order for a refund, original shipping charges are not eligible for a refund.

For our international customers, duties and taxes are non-refundable by ADAY. By contacting your local customs office, you may be able to get these refunded, however we are unable to assist nor guarantee this.

Are sale items eligible for return / exchange?

Products purchased on sale can be exchanged or returned for store credit within the specified returns period. Sale items are not eligible for a refund to credit card. Items marked final sale are not eligible for refund or exchange, no exceptions.

We can only accept returned items that are unworn, unwashed, and undamaged.

You can initiate your US return or exchange here.

You can initiate your international return here.

Anything else I should know about sale purchases?

Promo codes are not valid on sale items, and we are unable to extend price adjustments or partial refunds on orders made prior to the promotion. Items marked as “earlier edition” are earlier iterations of current styles and may have design, fabrication or other variations from current full-priced merchandise.

How do I return a gift?

We are happy to help with your gift return, we accept exchanges and returns for store credit for all gifts.

You can initiate your US return or exchange here.

You can initiate your international return here.

How do I return my order purchased in your showroom?

We accept returns and exchanges for all purchases made in our showroom locations for 30 days after purchase. Please note, we can only accept returned items that are unworn, unwashed and undamaged. Garments that have been tailored are not eligible for return.

You can return or exchange in our showroom or email us at returns@thisisaday.com to receive a return label.